Case Study: Greater Manchester Combined Authority improves early years services with Diona Visits

Mobile Solution Improves Worker Efficiency and School Readiness

The Greater Manchester Combined Authority (GMCA), on behalf of Salford City Council and Salford Royal NHS Foundation Trust, faced a significant challenge with its paper-based Early Years programme. Outdated processes were causing high staff turnover and preventing families from receiving timely help, as workers spent over two hours per visit on administration alone and lacked access to crucial information in the field. To address this, GMCA commissioned Diona and KPMG for a solution.

Diona implemented its Diona Visits mobile solution to digitally transform the programme. This allowed workers to conduct assessments, access files offline, and receive real-time analysis on tablets. The results were substantial, including a 25% improvement in worker efficiency—saving 30 minutes per visit—and the potential for £10 million in cost efficiencies. The vendor Diona successfully enabled better collaboration and earlier interventions for families.

Greater Manchester Combined Authority

Faye Ormes

Health Visitor