Case Study: Arizona Department of Child Safety boosts caseworker efficiency with Diona Mobile

Mobile First Innovations for 20-Year-Old SACWIS Improve Productivity, Efficiency of Caseworkers

The Arizona Department of Child Safety (DCS) was hampered by a 20-year-old legacy case management system that left its 1,400 caseworkers disconnected in the field, reducing productivity and compromising data security. They partnered with Diona to implement a modern mobile strategy to overcome these challenges and improve service delivery to the state's vulnerable children and families.

Diona implemented its Diona Mobile Visits and Diona Mobile Investigations solutions, which provided secure, real-time field access to case files on tablets, even offline. This Diona solution led to a 20% increase in caseworker efficiency, 100% field access to their system, and an estimated $18.7 million in annual savings, all while significantly enhancing data security and the quality of care provided.

Arizona Department of Child Safety

Linda Jewell

CIO