Case Study: Arizona Department of Child Safety improves field access and caseworker efficiency with Diona

Arizona Department of Child Safety boosts field access to 100% with Diona

The Arizona Department of Child Safety faced significant challenges due to its reliance on a 20-year-old legacy case management system. This system prevented caseworkers from accessing vital data while in the field, reduced their efficiency by requiring manual data entry, and created security risks with paper-based files. To overcome these obstacles and better serve vulnerable children and families, DCS partnered with vendor Diona to implement a mobile-first strategy using their Diona Visits and Diona Investigations solutions.

Diona implemented a mobile solution on tablets for over 1,400 caseworkers, extending the legacy system's functionality into the field with real-time, offline data access. This solution removed physical barriers to client engagement and automated previously manual processes. The results were transformative: Diona helped achieve 100% field access to the system, improved caseworker efficiency by 20%, and projected annual departmental savings of $18.7 million, all within an eight-month implementation period.

Arizona Department of Child Safety