Case Study: Jefferson Health increases outreach capacity and drives cost savings with Dina

Jefferson Health increases outreach capacity by 50% with Dina

Jefferson Health, a major health system, faced the challenge of extending care to patients at home, particularly during the COVID-19 pandemic. They needed a way to efficiently track and support hundreds of recovering and chronically ill patients without overburdening their care teams. To address this, they partnered with vendor Dina to implement its remote patient engagement tool, Dialogs.

Using Dina's technology, Jefferson Health launched a text-based program to screen patients and identify those needing immediate support. The solution allowed them to manage by exception, significantly increasing their outreach capacity by 50% without adding staff. The program saved an estimated 7,500 staff hours, successfully kept 75% of enrolled emergency department patients from returning within 30 days, and drove considerable cost savings.

Jefferson Health