Case Study: TOTAL Africa Middle East achieves standardised maintenance and improved equipment availability with DIMO Maint CMMS

Total - Customer Case Study

TOTAL, a global oil and gas group with more than 4,000 service stations and 43 local subsidiaries in the Africa Middle East region, faced a complex, multi-site maintenance challenge: widely varying subsidiary sizes, mixed ownership/franchise models, low user IT skills and a failed attempt to roll out a conventional CMMS. To standardize maintenance, improve regulatory compliance and make deployment feasible across small and large sites, TOTAL selected DIMO Maint's easy-to-use CMMS solution for its low cost, scalability and simplicity.

DIMO Maint deployed its CMMS across the branch, and today more than 33 subsidiaries use the solution to receive and trace work requests, monitor maintenance execution, preserve equipment history and manage providers. The DIMO Maint rollout delivered measurable adoption across 33+ subsidiaries, improved data collection for compliance and equipment-availability analysis, lowered implementation barriers compared with the previous solution, and enabled headquarters to pursue consolidated dashboards and uniform update management.

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