Case Study: New Balance achieves self-sufficient global analytics and faster decision-making with Dimensional Insight Diver

Self-Sufficient Access and Analysis of Key Metrics Across a Global Organization

New Balance Athletic Shoe, Inc. faced the challenge of a cumbersome reporting system from its ERP that lacked ad-hoc capabilities, leading to a severe backlog of requests from its sales, marketing, and finance teams. This inefficiency prevented timely access to the data needed for analysis in their dynamic, global business. They partnered with vendor Dimensional Insight to implement its Diver Platform solution to address these issues.

Dimensional Insight’s solution empowered users across the global organization to self-sufficiently access and analyze key metrics. The implementation of the Diver Platform eliminated a quarter of all printed reports, all special one-time reports, and the entire backlog of requests. This led to faster, more effective decision-making, recovered revenue from incorrect billings, and held down expenses by reducing the need for additional ERP seats and staff during a period of growth.

New Balance Athletic Shoe, Inc.

Elaine Ritchie

Director of IS