Case Study: Henry Mayo Newhall Hospital improves emergency department throughput with Dimensional Insight

Improving Patient Throughput in the Emergency Department

Henry Mayo Newhall Hospital, a 238-bed acute care community hospital, faced significant challenges with patient flow in its Emergency Department (ED). This led to long wait times, admission and discharge delays, and patients leaving without being seen, which created health risks and reduced revenue. To tackle this issue during a rapid implementation of a new MEDITECH EDM system, the hospital partnered with vendor Dimensional Insight and utilized its Diver Platform to gain the necessary data visibility.

Dimensional Insight worked alongside the hospital's team to extract data and build models and dashboards for tracking key performance indicators. This solution provided clinicians and administrators with a timely, comprehensive view of ED performance, allowing them to quickly identify and address bottlenecks in the patient workflow. The results were impressive, with wait times decreasing by up to 80% in some areas. Most notably, the number of patients leaving without being seen was reduced by 83%, translating to an additional $2 million in annual ED revenue for Henry Mayo Newhall Hospital.

Henry Mayo Newhall Hospital