Case Study: Gwinnett Medical Center improves surgery utilization and staffing with Dimensional Insight

Gaining Insight into Surgery Utilization to Improve Satisfaction

Gwinnett Medical Center (GMC) faced a challenge in its highly competitive market, needing to improve surgical staff satisfaction and retention by better managing unpredictable surgery schedules and "add-on" procedures. The organization also struggled to unify its clinical, financial, and operational data from multiple sources into a single, trusted resource for all departments. To address these issues, GMC turned to vendor Dimensional Insight for a data analytics solution.

Dimensional Insight implemented its Diver Platform with Measure Factory and Surgery Advisor. This provided GMC with a centralized, trusted data source and powerful analytics for its surgical operations. The solution enabled the hospital to accurately predict add-on surgeries and better align staff resources with the actual workload. This has led to more reliable shift planning, reduced staff burnout, and the ability to analyze procedure times for greater efficiency and accurate billing, all contributing to improved associate satisfaction.

Gwinnett Medical Center

Greg Giddens

System Director of Surgical Services