Case Study: NorthBay Healthcare improves executive access to operational KPIs with Dimensional Insight Diver Platform

Driving Operational Performance by Improving Time-to-Information for Executives

NorthBay Healthcare, a non-profit community healthcare provider, needed to give its executives timely access to key operational data to improve decision-making. Their challenge was integrating disparate data systems and creating an intuitive dashboard for monitoring KPIs, moving the organization from a reactive to a proactive stance. They partnered with vendor Dimensional Insight and implemented its Diver Platform to address this.

Dimensional Insight provided a web-based solution that integrated NorthBay’s multiple data sources into a single, user-friendly interface. This gave executives instant access to current operational KPIs and the ability to drill down into detailed data, drastically reducing the time to obtain critical information from weeks to seconds. The solution was widely accepted due to its simplicity and powerful graphical representations, fostering a new culture of data-driven decision-making and setting the stage for a wider rollout to director-level users.

NorthBay Healthcare

Paul Alcala

Vice President and Chief Information Officer