Case Study: Covenant Healthcare reduces readmissions with Dimensional Insight’s Diver Platform and Measure Factory

Diver® Platform’s Measure Factory® Delivers Data Confidence Needed to Reduce Readmissions

Covenant HealthCare, a large healthcare system in Michigan, faced challenges in gaining unified insights from its data after merging its Epic EHR with other systems. Their goal was to reduce readmissions, streamline supply purchasing, and improve finances, but they struggled with data inconsistency where different departments would report different numbers for the same metric. Seeking a solution, they were introduced to Dimensional Insight by a peer institution and were impressed by the Diver Platform and Measure Factory.

Dimensional Insight implemented its Diver Platform along with the Measure Factory business rules engine, which automated data governance to create a single source of truth for metrics. This provided Covenant’s teams with confidence in their data, allowing them to launch an initiative targeting a 5-15% reduction in readmissions. The implementation also uncovered and helped correct workflow errors within their Epic system. With the finance department fully on board, Covenant is now expanding its use of Dimensional Insight’s solutions to track falls, patient experience, and employee engagement.

Covenant Healthcare

Ken Arnold

Analytics Manager