Dimension Labs B2B Case Studies & Customer Successes

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Dimension Labs is the missing layer of the modern data stack — the language data infrastructure for enterprises. Most customer truth lives in unstructured conversations (calls, chats, surveys), but this data is messy, unlabeled, and invisible to analytics. Dimension Labs ingests, transforms, and enriches that language into clean, queryable tables enriched with AI-driven signals like product issues, customer effort, and churn risk.

Case Studies

Showing 9 Dimension Labs Customer Success Stories

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The American Red Cross and Dimension Labs Partnership

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Leveraging AI insights to drive customer satisfaction

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How Dropbox unlocked hidden insights to accelerate an effective self-service program

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How a Fortune 100 Insurance Provider Reduced CX Costs and Improved Service Efficiency with Dimension Labs

How a Global Petcare Brand Unlocked Product & CX Intelligence from Chatbot and Survey Data

How Intuit leveraged Dimension Labs to enhance experiences and boost efficiency

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NBA Transforms Fan Feedback into Strategic Insights with Dimension Labs

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A Data-Driven Approach to Customer Service Automation with Dimension Labs

How Ylopo Unleashed the Power of Dimension Labs

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