Case Study: Heinrich Grotemeier GmbH streamlines service planning with Dime.Scheduler from Dime Software

From disposition calendar to virtual planning with Dime.Scheduler

Heinrich Grotemeier GmbH, an independent medium-sized company specializing in construction machinery, faced a challenge in resource planning after switching to Microsoft Dynamics NAV and restructuring its service department. Their previous Excel-based solution could not support multiple planners or provide the necessary overview for their dynamic service processes. They partnered with Dime Software and implemented its Dime.Scheduler product for Microsoft Dynamics NAV to create a virtual and accessible planning system.

The solution from Dime Software provided a flexible and easy-to-use graphical planning board that replaced outdated disposition calendars. The implementation resulted in seamless integration with Dynamics NAV, giving all service center employees immediate access to process information and technician assignments. The measurable impact was the complete adoption of the new system; the old calendars were abandoned as Dime.Scheduler became the essential tool for all planning, from maintenance to invoicing.

Heinrich Grotemeier GmbH

Ulrike Grotemeier-Lenger

IT and Organizational Development