Case Study: The JR Cape Company achieves rapid cloud deployment and 24/7 support with Dillistone Systems' FileFinder Anywhere

The JR Cape Company - Customer Case Study

The JR Cape Company, a boutique executive search firm operating across the US, Europe and Asia, needed a cloud-hosted recruitment system that handled local currencies and character sets and delivered reliable, around-the-clock support for users in Chicago and Bangkok. After years of unsatisfactory service from a previous supplier, The JR Cape Company chose Dillistone Systems’ FileFinder solution (FileFinder Anywhere / FileFinder SaaS) to address those international and support challenges.

Dillistone Systems deployed FileFinder SaaS in December 2012, providing online training from its Sydney office and live setup within weeks; a support call that resolved an issue in about 15 minutes and proactive follow-up emails restored the customer’s confidence. As a result, The JR Cape Company was running significant parts of its business from FileFinder within two weeks, reporting improved operational continuity, faster issue resolution and clear ROI from the Dillistone Systems implementation.

The JR Cape Company

Walter Masnyk

Partner