Case Study: Town of Carbondale, CO achieves greater transparency and accessibility with Diligent Community

The Town of Carbondale enhances accessibility and transparency with Diligent Community

The Town of Carbondale, CO needed a better way to prepare board packets, manage meeting records, and provide transparent access to information for its active community. Manual processes were time-consuming, hard to translate for Spanish speakers, and made it difficult for trustees and residents to quickly find past meeting details. Carbondale chose Diligent Community from Diligent to modernize its governance workflows.

Diligent implemented Diligent Community to streamline agenda creation, archive and search documents, simplify email distribution, support livestreaming, and improve public access through a transparency website. The results were significant: meeting preparation time dropped from a full day to minutes, accessibility increased through livestreamed meetings and searchable records, and language barriers were reduced, helping build greater trust and community involvement.

Town of Carbondale, CO

Jessica Markham

Town Clerk