Case Study: Electricity North West achieves 50% faster board book production and more efficient meetings with Diligent

Powering more efficient meetings for Electricity North West

Electricity North West, which operates the electricity distribution network for the UK’s northwest and serves about 2.4 million properties, faced inefficient, paper-heavy board processes: 500‑page packs, last‑minute changes, data integrity issues and a prior board portal that crashed, lacked drag‑and‑drop administration and forced time-consuming re-uploads. Company Secretary Karen O’Donnell pushed for a change after repeatedly dealing with access problems and weekend firefighting.

The board moved to Diligent Boards, drawn by features like annotations, easy admin tools and automated questionnaires. The switch cut production time in half versus paper, significantly reduced administrative effort, improved reliability and adoption across executives and support staff, and automated previously manual tasks—delivering simpler, faster meetings and better service.

Electricity North West

Karen O'Donnell

Company Secretary