Case Study: Majid Al Futtaim achieves more disciplined, paperless and time‑saving board meetings with Diligent Boards

More disciplined board meetings at Majid Al Futtaim

Majid Al Futtaim, a leading shopping-mall, retail and leisure group in the Middle East and North Africa with over 28,000 employees and flagship assets like Mall of the Emirates, faced inefficiencies from paper-based governance: multiple boards and committees produced board packs up to 400 pages, directors travelled frequently, annotations couldn’t be shared easily, and the Secretariat spent excessive time compiling and securing materials.

The company adopted Diligent Boards for its security, usability and support; after initial resistance most directors were paperless by the third meeting, meeting discipline improved, and late submissions dropped thanks to visibility features. Over a year with 40+ users, the group saved an estimated 20 working days, avoided roughly 24,000 sheets of paper, reduced courier costs, and gave directors more lead time for better decision-making.

Majid Al Futtaim

Andrew Sharp

Company Secretary