Case Study: Medical Mutual achieves clearer compliance training with Diligent Education

Medical Mutual improves compliance training with Diligent Education

Medical Mutual, a healthcare insurance company, faced a challenge in delivering and tracking compliance training for its employees, board members, and a large network of external vendors and contractors. They needed a solution to effectively distribute role-specific content and overcome the tracking difficulties associated with non-employees. They turned to Diligent and its product, Diligent Education, to address this need.

Diligent implemented a microlearning solution using short, role-relevant videos embedded into custom training modules. This created a centralized hub for all compliance reviews. The result was training that employees praised for being more concise, clearer, and filled with practical examples. While specific metrics are not provided in the text, the solution successfully engaged learners and scaled across Medical Mutual's complex stakeholder groups, keeping content fresh and accurate for everyone.

Medical Mutual