Case Study: Kingfisher achieves faster, secure board-pack creation and distribution with Diligent Boards

Kingfisher One Of The World’s Largest Home Improvement Retail Groups

Kingfisher is Europe’s largest home improvement retail group (brands include B&Q, Castorama, Brico Dépôt and Screwfix) with more than 1,000 stores across eight countries. David Morris, deputy company secretary, was tasked with standardising and simplifying the creation and secure distribution of board materials for multiple boards and committees whose members are frequently remote, which made formatting, printing and last‑minute changes time-consuming and administratively heavy.

After evaluating providers, Kingfisher implemented the Diligent Boards portal, trained administrators and issued simple guidance to directors. The portal created a unified, iPad‑friendly format, passed third‑party penetration testing, and cut the time to compile and distribute packs from more than half a day per pack to a fraction of that; it was then rolled out to 10 additional committees and adopted by the B&Q brand, enabling fast remote updates and ongoing feature improvements.

Kingfisher

David Morris

Deputy Company Secretary