Case Study: Intu Properties achieves 50% time savings in board pack production and modernises board meetings with Diligent

Intu Properties Uses Diligent to Revolutionise Its Board Meetings

Intu Properties, a FTSE 100 owner/operator of prime UK shopping centres with £8.8bn in assets and over 2,000 staff, faced inefficiencies from preparing and couriering large paper board packs for its main board and four committees (25 members). The Secretariat dealt with high courier costs, late-night deliveries, risk of lost confidential papers and a time-consuming pack preparation process that needed a more secure, convenient content delivery system.

Intu implemented Diligent Boards, rolling out iPads, training and account-managed support; within months all executives were using the portal. The change cut pack production time by around 50%, extended submission windows from 24 hours to three hours, enabled instant secure delivery and more review time before meetings, and allowed use of the app for press cuttings, calendars and secure documents — delivering strong user satisfaction and rapid issue resolution.

Intu Properties

Susan Marsden

Company Secretary