Case Study: Intu Properties achieves streamlined, secure board governance with Diligent

Intu Properties - Customer Case Study

Intu, a leading owner and developer of major UK and Spanish shopping centres, faced a complex governance challenge: supporting more than 30 board and committee meetings a year while managing large, time-sensitive board packs, strict submission deadlines and heightened security needs during periods of disruption. Manual processes and 600‑page printed packs were costly, slow and error-prone, and the Board needed a more efficient, secure way to onboard directors and manage sensitive information.

Intu implemented Diligent Boards to build, distribute and manage board materials digitally, giving directors iPad access, multiple logins, secure document permissions, voting & resolutions and a Resource Centre for onboarding. The change eliminated bulky print runs and postal costs, sped up report distribution, ensured secure access to ultra‑sensitive documents during corporate events, improved director onboarding and drove wider adoption across other teams—helping Intu become more agile and better governed.

Intu Properties

Farah Darr

Executive Assistant