Diligent
128 Case Studies
A Diligent Case Study
IndianOil, India’s Maharatna national oil company with about 33,000 employees, faced an operational and security challenge: its 13-member Board and 13 committees required voluminous board packs (≈6,000 pages) distributed seven days ahead of meetings, a process that consumed two staff working four days each month, created heavy physical burdens for directors and posed confidentiality risks. Seeking a more efficient, secure and accessible way to manage board materials, the company moved to a digital board portal in mid‑2016.
After evaluating vendors and customer references, IndianOil chose Diligent Boards for its ease of use, high security and anywhere access. With 30‑minute hands‑on training and Diligent support for the first live meeting (June 28, 2016), directors adopted the portal smoothly, committee packs were migrated, prior security issues ceased, and IndianOil reported strong satisfaction with the solution and its customer service after nearly a year of use.
Raju Ranganathan
Company Secretary