Case Study: The City of Lethbridge achieves faster ERM maturity and clearer risk insights with Diligent

How the City of Lethbridge elevated its risk management maturity with Diligent

The City of Lethbridge, a municipal government in Alberta, Canada, needed a better way to manage risk than its manual Excel-based process could provide. The team struggled to create clear, visually useful reports, track year-over-year progress in real time, and communicate risk status across departments, even as it worked to support essential services like transit, water, and emergency response. Diligent helped the city move beyond the “spreadsheet trap” with its ERM solution.

Using Diligent ERM, the City of Lethbridge introduced interactive heat maps, real-time dashboards, and questionnaires to capture, score, and monitor risks more effectively. Diligent enabled faster reporting, clearer collaboration, and live workshop updates that showed residual risk changes immediately. As a result, the city accelerated its ERM maturity from a planned four-year journey to just 12 months, while improving transparency, budget discussions, and cross-departmental decision-making.

The City of Lethbridge

Bronwyn Jesse

Risk and Controls Manager