Case Study: General Mills achieves secure, centralized crisis communication and swift remote governance with Diligent

How Diligent Supports General Mills with Secure, Centralized Communication During Crisis Times

General Mills, a leading global food company, needed a secure, centralized way to deliver timely information to its board during the COVID‑19 crisis. With paper-based processes and vulnerable email communications no longer adequate, the corporate secretary team required a rapid, protected method to schedule meetings, send updates and keep directors informed while everyone worked remotely.

General Mills extended its long‑standing use of Diligent Boards with Diligent Messenger to create a single, encrypted ecosystem for board materials, alerts and messages accessible from approved devices. The solution enabled real‑time notifications, secure link sharing, virtual meeting rooms and remote device wiping, resulting in centralized communication, stronger collaboration on sensitive issues and uninterrupted, secure governance from anywhere.

General Mills

Ben Backberg

Senior Counsel and Assistant Corporate Secretary