Case Study: Leading International Healthcare Company reduces board pack production time by 75% and slashes paper use with Diligent Boards

How Diligent Boards™ Helps Independent Healthcare Organisations Manage International Operations

Diligent Boards partnered with a leading international healthcare organisation to streamline governance and communication across a decades‑old, globally dispersed operation. The company faced cumbersome, paper‑based board processes—producing up to 5,000 sheets and costing about £1,000 a month in paper and toner—plus a week of staff time each month to assemble and courier packs to 11 board members, driving the need for a more sustainable, efficient solution.

After evaluating options, the organisation chose Diligent Boards for its user experience, security and full‑service capabilities, rolling it out first to the 12‑member executive team and then to the main board. The move cut board‑pack production time to a quarter of what it was, reduced paper use dramatically, improved the timeliness and accuracy of materials, made global information sharing easier, and proved easy to adopt—new users take about 20 minutes to learn the system—leading to wider company‑wide deployment.