Case Study: Salvation Army General Insurance Company achieves smarter, more efficient governance with Diligent

How AI is powering smarter governance for the Salvation Army General Insurance Company

Salvation Army General Insurance Company (Sagic) needed a smarter, more efficient way to manage board governance as its board packs grew from 20–30 pages to more than 100 pages and manual email-based processes became cumbersome and risky. The company turned to Diligent, using Diligent Boards and its AI capabilities, GovernAI, to replace fragmented document handling with a more centralized, secure approach.

With Diligent, Sagic introduced AI-generated summaries and meeting insights, plus a single portal for documents, meetings and communication, making board preparation faster and more focused. The result was better-prepared directors, deeper discussions, and a significant reduction in administrative burden, with Arran Gray noting that the team can now review materials in a fraction of the time and expects further efficiency gains as Diligent’s AI tools expand.

Salvation Army General Insurance Company

Arran Gray

Chief Operating Officer