Case Study: Heineken Pensions achieves faster board preparation and reduced administrative hours with Diligent Boards

Heineken Pensions and Diligent Boards Brewing better decision making

Heineken Pensions UK, part of the global Heineken group, oversees multiple boards and committees for its pension schemes. Janis Ireland, Pensions Governance and Operations Manager, previously prepared paper board packs of up to 200 pages that were mailed or personally transported to meetings, leading to late or missing papers and difficulty delivering materials at short notice.

After testing leading vendors and conducting a cost–benefit analysis, Heineken Pensions adopted Diligent Boards (in use since 2013) for its intuitive interface and 24‑hour support. The digital portal has eliminated much of the paperwork, saved countless administrative hours, delivers papers days earlier so members can better prepare, makes past materials easy to access, and now hosts training and professional‑development documents.

Heineken

Janis Ireland

Pensions Governance and Operations Manager