Case Study: FirstBank achieves streamlined, secure loan decision-making with Diligent Boards

FirstBank - Customer Case Study

FirstBank, a $14 billion regional bank with 115 branches across Colorado, Arizona and California, struggled with paper-based governance: a 60-person board and multiple subcommittees relied on bulky, unsecured board packs. The weekly loan committee was especially burdened, distributing 800‑page “bricks” to over 300 members at short notice, creating preparation delays and security risks.

FirstBank implemented Diligent Boards for its security, redundancy and ease of use, completing the transition in about a month with a single training session. Today more than 300 executives use the platform, loan committee members receive materials in advance, and the bank reports faster, more informed loan decisions, improved meeting efficiency and stronger data security.

FirstBank

Albert Kendrick

Chief Information Officer