Case Study: OVO Energy achieves trusted, scalable ethics and compliance reporting with Diligent

Empowering Voices, Elevating Compliance A New Era for Whistleblowing

OVO Energy, the UK’s largest independent energy supplier, needed an independent, easy-to-use misconduct reporting solution that could support anonymous complaints and help strengthen its Ethics & Compliance function. To build trust with employees and stakeholders, OVO turned to Diligent and its speak up and case management platform.

Diligent implemented a case management system that sits outside OVO’s core infrastructure, enabling true anonymity for reporters and direct contact with case managers. The platform became the central record for misconduct reports, improved visibility into incidents and metrics, and helped case managers investigate and resolve issues more efficiently; OVO also said it boosted employee trust and credibility while supporting compliance at scale.

OVO Energy

Will Randle

Director of Risk & Compliance