Case Study: Princess Alexandra Hospital NHS Trust achieves three days saved per month and streamlined board governance with Diligent Boards

Diligent Boards™ lends a human touch to the Princess Alexandra NHS Hospital Trust Board

Princess Alexandra Hospital NHS Trust is a 489‑bed district general hospital serving 258,000 people near Harlow, Essex. Responsible for regular public and private Board meetings, the Trust was struggling with a cumbersome, insecure paper- and email-based process for preparing and distributing meeting papers that made navigation difficult and consumed significant staff time.

The Trust chose Diligent Boards for its user-friendly interface and 24/7 human phone support; implementation began in October 2015 and was completed smoothly. The portal streamlined board-paper collation and governance processes, saved around three days’ staff time per month, eliminated extensive photocopying, and—backed by dedicated training and responsive product upgrades—delivered markedly improved security and board member satisfaction.

Princess Alexandra Hospital NHS Trust

Heather Schultz

Head of Corporate Affairs