Case Study: ExtraCare Charitable Trust saves two weeks annually and cuts postage costs with Diligent Boards

Diligent Boards gives ExtraCare Charitable Trust new independence inside and outside the boardroom

ExtraCare Charitable Trust is a UK charity that runs 14 retirement villages and 17 smaller housing developments to help older people live healthier, more independent lives. Administering the charity required laborious, paper‑based preparation of quarterly board, Audit Committee and Chairman’s Committee packs—taking Anna Adams and her team up to three weeks a year to compile and costing about £3 per postage pack, with bulky materials often delayed in sorting offices and directors sometimes not receiving information in time.

After vetting providers, ExtraCare adopted the Diligent Boards portal for its simplicity and quick uptake by directors. The charity saved up to two weeks of staff time annually and eliminated postage and materials costs, while the portal’s resource centre enabled secure, real‑time delivery of important items (for example a medication process plan), improving communication and overall operational efficiency.

ExtraCare Charitable Trust

Anna Adams

Executive Secretary