Case Study: Dignity Plc achieves modern, secure board governance with Diligent

Dignity Plc Board Leads Transformation from the Top with Diligent

Dignity Plc, the UK’s leading provider of funeral services with over 831 funeral locations and 46 crematoria, is undertaking a wide-ranging transformation to offer more flexible, affordable services and strengthen governance amid sector scrutiny. Company Secretary Tim George identified a key challenge: outdated, insecure, and time-consuming paper-based board processes that undermined efficiency and governance during a period of major change.

Dignity deployed Diligent’s board management software, implemented quickly and supported by a strong client team, to digitise board packs, archive confidential records, and streamline evaluations. The change reduced board pack preparation to two hours, improved security and director access, aided onboarding for a new chair, and positioned the Board to lead the company’s broader digital transformation and stronger governance.

Dignity Plc

Tim George

Company Secretary