Case Study: Community First Credit Union achieves faster board adoption, hour‑saving meeting prep and stronger security with Diligent Boards

Community First Credit Union Finds Success With Diligent Boards™

Community First Credit Union is a member‑owned, state‑chartered financial institution serving Northeast Florida for over 80 years; its volunteer board of primarily education‑based directors sets policy and oversees governance. After adopting an early board portal, the credit union faced reliability, performance, authentication and adoption problems as it grew — leading to security concerns, slow document loading and low engagement from directors.

Community First replaced the older system with Diligent Boards, implementing it quickly and achieving full user adoption in about 30 days. The new portal delivered secure authentication, automation, eSignatures, voting, a central document repository and responsive support, saving at least an hour on meeting packet preparation, improving director engagement and collaboration, and providing the stability and governance features the organization needed.

Community First Credit Union

Paula Basihan

Senior Executive Assistant