Case Study: City of Sydney achieves paperless committee meetings and real-time access to materials with Diligent Boards

City of Sydney turns committee meetings paperless with Diligent Boards

The City of Sydney, responsible for services and infrastructure for over a million daily residents and visitors, faced a cumbersome governance process: ten-plus public council meetings and multiple committees produced hundreds‑page paper reports that were difficult to update, distribute and physically manage by Councillors and their support officers. The city needed an intuitive digital way to deliver timely, shareable meeting materials and reduce reliance on bulky paper packs.

In 2014 the City adopted Diligent Boards after Councillors prioritized ease of use and 24/7 support; the platform delivered real‑time access to current meeting packs and archived materials, private annotations for Councillors and staff, and role‑based access controls. The result was streamlined workflows, elimination of large paper reports, faster collaboration and wider uptake across committees and internal communications.

City of Sydney

Leander Klohs

Executive Manager