Case Study: Shaftesbury achieves faster, greener board governance with Diligent Boards

Building an even brighter future with Diligent

Shaftesbury, a London Stock Exchange–listed FTSE 250 property investor with 560 mixed‑use buildings across the West End, faced a time‑consuming, paper‑heavy process for preparing board and committee packs. Manual collation and last‑minute updates created version‑control problems, consumed up to six staff hours per meeting and generated about 24,000 sheets of paper annually, undermining efficiency and sustainability.

After consulting peers, Shaftesbury implemented Diligent Boards, a secure digital board portal with 24/7 support. Adoption was seamless, enabling earlier distribution of materials, faster meetings, reduced administrative time, less paper/shredding and improved pack quality and security; the company now plans to expand use of the platform and praises its ease of use and support.

Shaftesbury

Penny Thomas

Company Secretary