Case Study: SP Group achieves higher engagement and data accuracy with Diligence Agency's custom kiosk software

SP Group boosts customer engagement 93% with Diligence Agency

SP Group, a leading utilities group in the Asia Pacific, faced significant challenges with its manual meter return process, which was time-consuming, costly, and prone to data entry errors. These inefficiencies led to high operational costs and customer dissatisfaction. Diligence Agency was engaged to develop a custom kiosk software solution to address these issues.

Diligence Agency designed and developed a custom kiosk application featuring an intuitive user interface and integrated OCR technology to automate data capture. The solution was seamlessly integrated with SP Group's existing systems for real-time data synchronization and included remote monitoring capabilities. This approach resulted in a 93% increase in customer engagement, a 52% increase in working time efficiency, and a 100% improvement in data accuracy for the client.

SP Group