Case Study: Hilton Group achieves higher engagement and bookings with Diligence Agency's hotel event information management application

Hilton Group boosts customer engagement by 83% with Diligence Agency

The Hilton Group faced the challenge of maintaining organization and efficiently managing hotel events and advertisement schedules with a traditional manual system. They enlisted Diligence Agency to develop a custom event management application to streamline the dissemination of event information across their meeting rooms and event areas.

Diligence Agency designed and developed a comprehensive web application with an intuitive interface for inputting and managing event details. The solution also included digital signage implementation and strategic ad scheduling capabilities. As a result, Diligence Agency delivered significant measurable impacts for the Hilton Group, including an 83% increase in customer engagement, a 95% increase in booking, and a 64% increase in goal conversions.

Hilton Group