Case Study: Longo Custom Builders enhances client collaboration and pre-construction efficiency with Digs

Longo Custom Builders’ Journey to Enhancing the Customer Experience

Longo Custom Builders, a high-end custom home builder, faced the challenge of guiding clients through the overwhelming pre-construction phase of building a new home. The traditional process, reliant on scattered paperwork and numerous meetings, made it difficult to keep clients confident and all stakeholders aligned on decisions. They partnered with the vendor Digs to implement its collaborative software platform to address this.

Digs provided a centralized digital hub that streamlined communication and collaboration between Longo Custom Builders, their clients, architects, and vendors. This solution replaced inefficient paper-based processes, stored all data and selections in one place, and made final decisions easier for clients. As a result, Longo enhanced its customer experience, established itself as an elite builder, and created a more efficient and sustainable workflow for navigating the pre-construction phase.

Longo Custom Builders

Vince Longo

President