Case Study: xCALLY achieves seamless Asterisk CTI integration and scalable contact center performance with Digium

xCALLY - Customer Case Study

Xenialab (xCALLY), a Turin-based specialist in Asterisk contact center software, set out to build a powerful but simple customer care platform that could integrate Asterisk with PSTN trunks, Digium gateways and high-definition IP phones while remaining easy to configure, CTI-capable, multi-channel, and scalable to protect growing customers’ investments. The challenge was to deliver a unified agent experience that linked voice, chat and external CRM/ticketing systems while improving call routing, monitoring and overall usability.

The company answered with xCALLY Shuttle and the Unified Agent Desktop, built on the Digium Gateway API and Digium IP phones, plus the CALLY Square visual IVR and a flexible xCALLY API for CRM linkage. The result was fast, seamless integration between Asterisk, Digium gateways/phones and third‑party apps, simpler setup, higher agent efficiency, better customer experience and broad global adoption by call centers seeking scalable CTI solutions.

xCALLY

Diego Gosmar

Sales and Marketing Manager