Case Study: Medisave achieves reliable, cost‑saving unified communications and improved productivity with Digium Switchvox

Switchvox SMB's Reliability Makes The Difference For Medisave

Medisave is a long-established supplier of medical and nursing equipment operating from a 20,000 sq ft UK warehouse with over 9,000 product lines and stock of up to 190,000 items, and offices in 16 countries. The company struggled with a mix of unreliable VoIP systems linking four offices (UK, US, Canada, Australia), which demanded heavy maintenance and caused support and uptime issues for sales, customer service and back-office communications.

Medisave implemented a turn-key Switchvox SMB (AA60) IP PBX with Polycom HD handsets via reseller Foehn, enabling database-driven caller pop-ups, Google Maps for US callers, intuitive user control panels, centralized PBX management and reliable internet calling. The solution reduced IT support needs, empowered staff to handle calls remotely or join/leave queues instantly, lowered communications costs and improved productivity and customer service.

Medisave

Graham Wright

Managing Partner