Case Study: CSF International achieves improved customer support and $200–300/month cost savings with Digium's Switchvox

Switchvox Helps ATM Software Developer Record and Respond to its Customers

CSF International, a Sarasota-based developer of ATM transaction and management software with a 20-person inbound call center, needed to replace a 15-year-old phone system that couldn’t reliably support its global customer base. The outdated system forced reliance on pagers and a third-party vendor for after-hours call handling, caused misrouted or dropped calls, required different numbers for US and international customers, and made it difficult to reach staff off-site.

Switchvox provided an affordable, in-house VoIP solution that consolidated callers on a single number, routed sales and support into staffed queues, enabled remote extensions for working from home or traveling staff, and eliminated the third-party after-hours vendor. The new system added reporting and voicemail-to-text/email, provided an on-site backup option, and cut long-distance costs by $200–300 per month while noticeably improving response times and customer satisfaction.

CSF International