Case Study: Pet Hospital of Madison achieves reliable call quality and eliminates phantom calls with Digium Switchvox

Switchvox Gives Pet Hospital of Madison Advanced UC Capabilities

Pet Hospital of Madison, a single-location veterinary practice in Madison, Alabama, faced severe telephony problems after moving into a new facility. Their Pulsar system produced terrible connections, dropped and “phantom” calls that circulated through extensions, and inconsistent ringing—issues that persisted despite days of troubleshooting and hurt customer service.

Gigaparts replaced the failing system with a Digium Switchvox 80 and nine Digium IP phones, quickly provisioning an enterprise‑class but small‑business‑sized UC platform. Switchvox restored crisp call quality, eliminated phantom calls, added digital fax, mobility and notification features, and rerouted emergency calls—resulting in reliable communications and significantly improved customer service.

Pet Hospital of Madison

Ruth Freema

According to Office Manager