Case Study: Milwaukee Art Museum achieves $50,000 savings and modernized communications with Digium Switchvox

Switchvox Exhibits Exceptional Value For Milwaukee Art Museum

The Milwaukee Art Museum faced a business-communications crisis: its 20-year-old Nortel phone system was end-of-life, expensive to maintain, and prone to multi-hour outages. After unsuccessful attempts to patch functionality with Google Voice and receiving $150,000 replacement estimates from major vendors, the museum needed a reliable, affordable VoIP alternative that its small IT team could manage.

Munger Technical Services recommended a premises-based Digium Switchvox solution, using the museum’s existing PRI, over 100 HD phones and four ATAs, and modest network upgrades. The Switchvox deployment delivered centralized, higher-quality phone service with modern features like voicemail-to-device, IVR, and future mobile extensions — all for under $100,000, roughly $50,000 below budget, and manageable by the in-house IT staff.

Milwaukee Art Museum

Robert Munger

Munger Technical Services