Case Study: Clark's Nutrition & Natural Foods Market achieves enhanced on‑floor customer service and mobile flexibility with Digium Switchvox

Premier Natural Foods chain Gained Flexibility with Switchvox

Clark’s Nutrition & Natural Foods Market is a family-owned California retail chain that needed to replace its aging ComDial analog phone system to maintain excellent customer service across four stores. Their priorities were a centralized hub so customers could call one number and reach any location, reliable survivability against outages, on-floor mobility for staff, easy internal management, and integration with POS/inventory systems.

Working with Netgain Networks they built an MPLS network and deployed a Digium Switchvox 310 with UC features, IVR, call queues, a cold spare for backup, and Digium IP phones (including 40 D50s). The solution supports over 100 users, enabled more than fifty mobile extensions on the sales floor, added ticketing and seamless routing between stores, improved responsiveness and flexibility, and proved more cost-effective and easier to manage than competing options.

Clark's Nutrition & Natural Foods Market

Carl Palmer

IT Director