Case Study: FormFast achieves scalable remote expansion and cost savings with Digium Switchvox

Medical Software Company Uses Switchvox to Expand Locations

FormFast, a St. Louis–based medical software company with 45 headquarters staff and more than 100 remote employees, outgrew its 15‑year‑old Nortel phone system. Unreliable MCK adapters and the need for easier remote setup, better scalability and lower costs forced the company to search for a modern VoIP solution.

They selected Digium Switchvox — an Asterisk‑based, preconfigured UC system — instead of building a custom platform or buying a pricier vendor solution. By deploying Switchvox with Bria softphones, SIP trunking and a cold spare, FormFast simplified remote provisioning, integrated caller data with Salesforce, eliminated manual errors and home visits, gained call‑queue and administrative control, and scaled affordably as demand grew.

FormFast

Mark Ratliff

Analyst