Case Study: Logos Bible Software achieves better large-volume call handling and sales reporting with Digium Switchvox

Logos Bible Software - Customer Case Study

Logos Bible Software, a 250-employee developer of searchable Bible study software founded in 1991, fields roughly 2,500 calls per week to support customers, sales and marketing. The company had outgrown an archaic phone system that couldn’t handle high concurrent call volumes or provide the reporting needed to measure sales performance.

Logos deployed Digium’s Switchvox 355 Series, gaining inbound call queuing, call tracking and support for up to 75 concurrent calls at a fraction of competitors’ cost. The new system improved call handling, gave detailed end-to-end call visibility, integrated with Logos’ marketing analysis to track revenue from transfers, and dramatically reduced troubleshooting and reporting time.

Logos Bible Software

John Pitton

Network Architect and Systems Administrator