Case Study: Leon Business Solutions saves over $100,000 and modernizes its call center with Digium's Asterisk

Leon Business Solutions Harnessses Asterisk to Quickly build Call Center

Leon Business Solutions (LBS), a Harare-based consumer finance start-up with operations across Zimbabwe, needed a flexible, low-cost outbound telephony solution to replace cumbersome landlines and to convert analog/digital systems into a VoIP platform that would tightly integrate with their core operations and automatically place calls per customer account.

LBS implemented the open-source Asterisk platform on a primary and backup server, built a VPN fiber link to their provider, and integrated Asterisk with their eXcom core system, payment/processing platform and 3CX clients, provisioning 25 extensions and shared trunks. The result was more than $100,000 in capital savings (plus ongoing licensing savings), lower calling costs, automated dialing and call recording that eliminated customer disputes, and added features like SMS and video.

Leon Business Solutions

Edmore Veremu

LBS technology