Case Study: Jobbers Warehouse Supply achieves up to 40% cost savings and prioritized customer service with Digium Switchvox

Jobbers Warehouse Supply Saves Up to 40% with Switchvox Over a Number of Competitive Telecom Systems

Jobbers Warehouse Supply (JPW) is a Minneapolis-based leader in the automotive aftermarket that ships engine parts across the U.S. and Canada. Because 80% of revenue comes from 20% of customers, JPW needed a modern IP telephony solution to prioritize incoming calls from top clients; their legacy Nortel Meridian PBX lacked VoIP and the ability to integrate customer data for priority queuing.

OpenIP Solutions replaced JPW’s digital system with a Digium Switchvox SMB305 IP PBX, added SIP trunks and VPN connectivity, and integrated SugarCRM to create priority and general call queues. The deployment (25 users today, scalable to 150) delivered caller ID, reporting, improved call routing, and eliminated costly long‑distance lines — installed in three weeks for $15,000, about 30–40% less than comparable proprietary options.

Jobbers Warehouse Supply