Case Study: Eagle Tele-Services achieves scalable, affordable high-volume call handling with Digium's Switchvox

Eagle Tele-Services - Full - Services Call Center Turns To Switchvox

Eagle Tele-Services is a full-service after-hours call center for the commercial trucking industry, handling up to 10,000 inbound and outbound calls daily. After outgrowing a decade-old Cisco system and finding Cisco upgrades prohibitively expensive, the Virginia-based center needed a more scalable, affordable telephony solution to support high call volumes and complex routing requirements.

Eagle deployed Digium’s Switchvox (Asterisk-powered) appliances—using a Switchvox 470 as the primary system with additional SMB units for redundancy and testing—gaining advanced IVR, built-in call queues, reporting, voicemail/email integration and call recording. The result was a lower-cost, easy-to-manage, highly compatible system that improved call distribution and capacity, supported rapid growth, and allowed simple upgrades and future expansion without breaking the budget.

Eagle Tele-Services

Coleman Austin

IT Manager