Case Study: Boyle Transportation achieves 50% cost savings and CRM/ERP integration with Digium's Switchvox

Digium's Switchvox Saves Boyle Transportation Tens of Thousand of Dollars for Their CRM/ERP System Roll-Out

Boyle Transportation is a 40‑year‑old nationwide trucking company that provides secure transportation for the Department of Defense and other security‑sensitive shippers, operating a 24/7 mission‑critical dispatch call center. When their legacy Cisco phone system could no longer meet call‑center needs and the quoted upgrade costs were prohibitive, Boyle needed a more flexible, cost‑effective telephony solution.

Boyle chose Digium’s Switchvox, an SIP‑based system that let them integrate IVR and switchboard functions tightly with their CRM/ERP, reuse existing phones, and deploy custom switchboard applications and call recording at no extra cost. The rollout saved tens of thousands versus Cisco or Avaya alternatives and delivered roughly a 50% cost reduction in year one while improving flexibility and call‑handling efficiency.

Boyle Transportation

Nancy E. Haskell

Director of Administration