Case Study: Hanover Safe Place modernizes its 24/7 crisis hotline and cuts costs with Digium Switchvox

Digium's Switchvox Modernizes Crisi Hotline - and Save Them Money

Hanover Safe Place (HSP), a small Virginia nonprofit that fields a 24-hour crisis hotline for survivors of domestic and sexual abuse, was operating on an outdated POTS phone system with four analog lines, no voicemail or call transfer, and insecure paper-based message handling. That setup hindered confidentiality, made accurate call documentation nearly impossible, and left the organization without the flexible, reliable communications it needed to provide continuous, client-centered support.

Digium’s Switchvox, installed by local VAR Barre Y Lane, delivered voicemail, call transfer, call tracking/reporting, phone customization, and the ability to link satellite offices — all on an affordable, scalable VoIP platform. The upgrade eliminated confidentiality risks, saved staff time, improved tracking and quality management of hotline calls, enabled shared 24/7 coverage without full-time staffing, and allowed seamless expansion as HSP opened a second office.

Hanover Safe Place

Sheree Hedrick

Director